Quality Management

Descriere

The main objectives of this book are those of providing the students with both theoretical and practical knowledge and experience in the field of quality management, enhancing their critical thinking and enriching their communication skills, leadership and self-assessment competencies.


Contents:

1. Basic concepts of quality management
2. Strategic quality planning
3. Leading practices for quality
4. Total quality management
5. Models of quality management systems: ISO 9000
6. Quality auditing-evaluation and certification of conformity
7. Economic aspects of quality
8. Performance measurement